What is SafeArrival?

2 min. readlast update: 02.13.2024

What is SafeArrival?

SafeArrival is an absence management system that improves student safety and makes it easy for you to let the school know about your child’s absence. 

You are asked to report your child’s absence in advance whenever possible using one of these convenient methods:

SchoolMessenger App (free) 

  • Provide your email address to the school. 
  • Get the app from the Apple App Store or the Google Play Store (or from the links at https://go.schoolmessenger.com).
  • Tap Sign Up to create your account.
  • Select Attendance from the menu, and then select Report an Absence.

Web and Mobile Web: go.schoolmessenger.com 

  • Provide your email address to the school.
  • Go to the website. 
  • Click Sign Up to create your account.
  • Select Attendance from the menu, then select Report an Absence

Interactive Toll-free Phone (888) 264-0974

  • Call the toll-free, interactive telephone system.
  • Follow the instructions to report an absence.

Absences can be reported in advance:

  • 24 hours/day
  • 7 days a week
  • For any school day in the school term 
  • Up to the cut-off time on the day of the absence. 

Whenever an absence is reported or updated, you will receive a confirmation notice by email and/or text message (assuming you have provided your contact information to the school).

If you don’t report your child’s absence in advance, the automated notification system will try to contact you (using the communication preferences if you have set them up in the SchoolMessenger app). This may include push notifications to the app, email, SMS text message, phone calls. You will be asked to provide the reason for your child’s absence immediately. You may do so using the phone line, website or mobile app.

If an absence is not explained within approximately 20 minutes of the time that the school starts the notification process, school staff will follow-up to make sure that your child is safe. If you try to explain an absence using SafeArrival, but are then told that it is past the cut-off time, please contact the school directly.

If you don’t want to receive notifications when your child is absent, be sure to report your child’s absence in advance. 

If you do receive notifications of your child’s absence, be sure to provide the reason as quickly as possible, using one of the 3 methods listed above or during the phone call notification itself.

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