Help CenterWhenever an absence is reported or updated, you will receive a confirmation notice by email and/or text message (assuming you have provided your contact information to the school).
If you don’t report your child’s absence in advance, the automated notification system will try to contact you (using the communication preferences if you have set them up in the SchoolMessenger Home app). This may include push notifications to the app, email, SMS text message, phone calls. You will be asked to provide the reason for your child’s absence immediately. You may do so using the phone line, website or mobile app.
If an absence is not explained within approximately 20 minutes of the time that the school starts the notification process, school staff will follow-up to make sure that your child is safe. If you try to explain an absence using SafeArrival, but are then told that it is past the cut-off time, please contact the school directly.
If you don’t want to receive notifications when your child is absent, be sure to report your child’s absence in advance.